Quality Improvement Policy

The aim of the Skegness College Quality Improvement policy is to ensure the provision of high quality services, which meet the needs, expectations and potential of our students.   These services are supported by systems of internal and external customer care.

Policy Objectives

  • Develop, maintain and continually improve a range of quality operational procedures covering all aspects of the College operation;
  • Review all aspects of College activities, on a regular basis, in order to provide self-assessment data;
  • Systematically audit procedures and give feedback to staff on areas for further improvement;
  • Support staff in the performance of their professional roles;
  • Support the co-ordination, preparation and arrangements for the provision of evidence for use by external verifiers, examiners, auditors and inspectors;
  • Underpin the production and delivery of the College Business and Strategic Plans.

Achieving Objectives

The objectives of the Quality Improvement Policy will be met by:

  • Conducting, analysing and acting on issues identified in satisfaction surveys of students, employers, stakeholders and staff;
  • Conducting annual staff appraisals and interim reviews and acting on quality improvements identified by staff;
  • Conducting course reviews and lesson evaluations;
  • Consultation with employers and work experience providers through workshops and regular visits;
  • Providing tutorials and support for students;
  • Conducting team meetings and general staff meetings and action planning for issues arising;
  • External auditing by collaborative partners and funding bodies, development plans and self-assessment reports;
  • Performance measurement of retention and achievement of students against national benchmarking data;
  • Validating self-assessment reports;
  • Production of Business/Strategic Plan and monitored objectives;
  • Internal auditing of College procedures and learner files;
  • Internal and external observations of teaching and learning;
  • Operating a customer complaints procedure;
  • Staff development and training linked to College needs and staff appraisal;
  • Setting targets for learner attendance, retention and achievement.

Quality Improvement Strategy Overview

Skegness College is committed to quality improvement and raising standards.   It endeavours to achieve this through a variety of measures:

  • Setting challenging targets for recruitment and growth each year.   Curriculum teams engage in this process before each academic year starts.   New areas for training provision are also investigated.
  • Setting challenging and sustainable targets for retention and achievement.  During the year retention and achievement is monitored at team and staff meetings so that any action which is needed to ensure that performance is maintained, can be taken.   Individual Learning Plans are complimented by an effective tutorial system and support procedures that identify students “at risk” and encourage and promote achievement.
  • At the end of the academic year, and in conjunction with a Self- Assessment Report, provisional retention and achievement is discussed with teaching staff and action plans developed for those areas which have not reached their target.   Any generic issues are dealt with on a College-wide basis.
  • Learner attendance is monitored but currently no targets for achievement are set.  It is recognised that students leaving a course or not achieving often follows poor attendance and that tutorial/pastoral support is essential when students are frequently absent.  The College operates an effective system for monitoring students’ attendance and following up those who do not attend.

Integrating Quality improvement into all areas of College operations
The College is continually developing and reviewing policies, procedures and documentation and these will be integrated into the Quality Improvement system as a whole.

Control documents and pro-formas have been developed based on best practice and in consultation with primary users, collaborative partners and funding bodies.   These pro-formas make the application of Quality Improvement as simple and straightforward as possible and ensure a consistency of approach throughout the College operations.   In turn this assists in monitoring and evaluating the Quality Improvement process, by:

  • establishing quality procedures and creating consistency;
  • enabling performance and quality to be reviewed;
  • creating evidence for Self-Assessment.

The College Policy and Procedures folders are held at all training sites.   The procedures underpin the use of pro-formas and the pro-forma templates are kept in the Forms section of the folders.

Self-Assessment and the QIP also act as a means of integrating quality into College operations. Staff are consulted on the draft Self-Assessment Report and QIP and their input/information is represented in the final report.

In addition to the above other quality related activities take place during the academic year, such as peer observations and the review of College activities at company meetings.


Quality Improvement Procedures

All staff have responsibilities for the delivery of a quality service.   The Senior Managers (ie. General Manager Hair & Beauty Manager and QA, H&S and Finance Co-ordinator) have overall responsibility to facilitate, monitor and promote delivery of a quality service to students.  This includes the development and monitoring of internal procedures and the criteria of external agencies.   Specific responsibilities of the Senior Managers are set out below:

General Manager:

  • Monitor MIS systems on a monthly basis to ensure that programmes are operating successfully;
  • Measure performance of all programmes against national benchmarks and KPI’s set out in SCVT Business and Strategic Plans;
  • Monitor sub-contracting arrangements to ensure quality and consistency;
  • Ensure team meetings, staff meetings and company meetings are held on a regular basis;
  • Conduct staff appraisals and interim reviews for Senior Managers and for staff at Lumley Avenue and Algitha Road centres;
  • Lead the development of SOW and lesson plans with teaching staff for all Study Programme qualifications;
  • Monitor attendance systems and learner retention;
  • Monitor learner outcomes/achievement;
  • Monitor exit reviews and investigate issues or complaints arising;
  • Action improvements highlighted in internal audit reports;
  • Action improvements highlighted in EV reports;

Hair & Beauty Manager:

  • Curriculum development for all hair and beauty and teacher training qualifications;
  • Develop SOW and lesson plans with teaching staff;
  • Monitor quality of teaching and learning for School Links, Study Programme, Adult Learning, LLDD provision and sub-contracted provision:
  • Monitor attendance systems and learner retention;
  • Monitor learner outcomes/achievement;
  • Monitor exit reviews and investigate issues or complaints arising;
  • Action improvements highlighted in internal audit reports;
  • Action improvements highlighted in EV reports;
  • Conduct staff appraisals and interim reviews for teaching and admin staff;
  • Produce and update QIP and SAR for learners funded via LCC bids.

QA, H&S and Finance Co-ordinator:

  • Internal auditing of financial procedures and records;
  • Internal auditing of personnel files including peer observations and CPD logs;
  • Internal auditing of Study Programme learner general files;
  • Prepare, circulate and collate results of all satisfaction surveys;
  • Evaluate satisfaction surveys and investigate any issues or complaints arising;
  • Monitor policies and procedures;
  • Health & Safety monitoring of premises, resources, student activities and work placements/employers;
  • Sub-contractor monitoring for Health & Safety and Safeguarding;
  • Produce and update QIP and SAR for Equality & Diversity, Safeguarding and collate all sections of the QIP and SAR;
  • Maintain accurate accounting records and reporting to the MD and Senior Managers as required;
  • Oversee Bursary and Free Meals accounting procedures;
  • Assist in monitoring of Maytas input and data checks;
  • Monitoring arrangements for Prevent duties.

Administrative Staff:

  • Maintaining accurate student data and records;
  • Maintain effective systems for general administration;
  • Ensure information is disseminated to all staff as required;
  • Contribute to the self assessment process in meetings and workshops;

Teaching Staff:

  • Produce up to date and relevant resources for lessons;
  • Obtain periodic feedback from students via lesson/course evaluation sheets;
  • Complete CPD hours as required and maintain their individual CPD log;
  • Attend and contribute to Team and Staff Meetings;
  • Contribute to curriculum development in meetings and workshops;
  • Contribute to the self assessment process in meetings and workshops.

Quality Improvement Measures

In order to assess and evaluate the quality of our training programmes the following evidence is gathered :

Lesson/Course Evaluations
These are carried out periodically across all programmes of learning.  It is the responsibility of the Study Programme Team Leaders and the Hair & Beauty Manager to ensure that teaching staff issue students with evaluation forms at least twice each term.   These are then analysed by the Senior Managers and any areas for concern can be discussed with teaching staff and actioned accordingly.

Exit Reviews
All students are issued with an Exit Review on leaving their programme of learning and these are used to inform us on learner satisfaction, progression routes and any areas of concern can be considered by the Senior Managers.

Satisfaction Surveys
Surveys are conducted at least once every academic year for employees, students, employers and stakeholders and are reported in the Self Assessment Report.  These may be in-house surveys, Ofsted or from sub-contracting partners.

Reviews & Tutorials
Reviews and tutorials are carried out in order to ensure students progress on target and have access to any additional support they need to achieve their goals.   They are carried out as follows:

  • Internships are subject to progress reviews in the workplace every 12 weeks and this involves both the learner and the employer.
  • ESFA funded students are subject to periodic reviews and tutorials.
  • Sub-contracted and private students are subject to periodic tutorials as set out in their Individual Learning Plan. 

The frequency of reviews and tutorials may be adjusted where there is a risk of a student leaving early or not achieving.  Any issues arising from reviews and tutorials should be brought to the attention of the relevant Senior Manager for action.

All students are able to request additional 1:1 support sessions with teaching staff to enable them to remain in learning and achieve their goals.

Observations of Teaching, Learning and Assessment
OTLAs are carried out twice a year for all teaching staff.   This is done by Senior Managers and other teaching staff for their peers internally, and externally by sub-contracting partners.

Feedback from OTLAs is given immediately, or as soon as practicable, after the observation on grades achieved, areas for improvement and additional support/training needed.

Data Analysis
ESFA funded student data is held on Maytas.  Student data is also submitted to and authorised by sub-contracting partners. Administrative staff are responsible for the production of reports for Senior Managers, who will analyse the data and report to Company Meetings on starts, retention and achievement, equality and diversity.  Where anomalies or low results for retention, achievement or progression are highlighted actions will be identified to make improvements.  Targets for retention, achievement and progression are set for Senior Managers and teaching staff as part of the staff appraisal process.

Internal Audits
All administrative staff are responsible for undertaking periodic audits of files and records to ensure that they are accurate and up to date.

The QA, H&S and Finance Co-ordinator is responsible for internal audits as per the Annual Audit Schedule.  This schedule of audits is produced in August for the forthcoming academic year and target-setting for Key Performance Indicators (KPI).

Senior Managers are responsible for audits in their own areas of learning and will maintain records and feedback to staff as required.   Responsibilities are set out in the Internal Audit Policy.

Risk Assessment
All sites are subject to an annual audit and risk assessment, and periodic spot checks.   Reports are issued to Senior Managers, who are responsible for ensuring that these are circulated to all staff.

Students are risk assessed prior to work placements, and employers are subject to health and safety monitoring, and where practicable this is done prior to the commencement of the placement.

Trips, outings and use of other venues are risk assessed prior to any such event taking place.

Guest Speakers are risk assessed as part of our Prevent strategy.

Equality & Diversity
Our Equality and Diversity Policy, and Safeguarding Children, Young People & Vulnerable Adults cover arrangements for monitoring fair treatment and the Prevent duties which is monitored via:

  • Good induction process for staff and students
  • Learner reviews and tutorials
  • Good supervision of training sites
  • Reporting to team, staff and company meetings.

Self Assessment Process
Senior Managers are responsible for gathering views from staff on quality improvement and self assessment.  This will be done informally and via meetings and workshops, and reported to the QA, H&S and Finance Co-ordinator who is responsible for compiling the QIP and SAR documentation.

Policy Review
An overall policy review is carried out annually and scheduled into the KPI Targets by the QA, H&S and Finance Co-ordinator.   This policy will be reviewed every 2 years or unless changes from awarding organisations, funding bodies, sub-contractors or Government legislation necessitates an update.


Carole L Cameron
General Manager
Dated: 18 August 2020